Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Company name and position
• Project requirements and preferences

This information is typically collected when you:

• Fill out a contact form on our website
• Contact us via WhatsApp or email
• Communicate with us regarding projects or inquiries
• Subscribe to our newsletter or marketing communications

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Responding to inquiries and project communications
• Providing and improving our services
• Sending marketing, promotional, or informational communications related to Narrativo (with your consent)
• Internal analysis to improve user experience and service quality
• Compliance with legal obligations

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

3. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to:

• Understand website usage and performance
• Improve content, navigation, and user experience
• Remember your preferences and settings
• Analyze traffic patterns and user behavior

Cookies may collect non-personal data such as browser type, device information, pages visited, and duration of visits. You can manage or disable cookies through your browser settings, though this may affect website functionality.

4. Sharing of Information with Third Parties

We may share limited personal data with trusted third-party service providers solely for operational purposes, such as:

• Website hosting providers
• Analytics and performance tools (e.g., Google Analytics)
• Communication platforms (email services, WhatsApp Business)
• Cloud storage services

These parties are contractually required to process data securely and only for the purposes specified by Narrativo. They are prohibited from using your data for their own purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or misuse. These measures include:

• Secure server infrastructure
• Encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law:

• Inquiry data: Up to 2 years after last contact
• Client project data: Up to 5 years after project completion for portfolio and reference purposes
• Marketing data: Until you request removal or unsubscribe from our communications

You may request deletion of your data at any time by contacting us (see Section 9).

7. International Users

Narrativo operates from Indonesia. By using our services, you consent to the transfer and processing of your data in Indonesia, which may have different data protection laws than your country of residence.

We ensure your data is handled in accordance with this Privacy Policy regardless of location, and we take appropriate safeguards to protect your information.

8. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Withdraw Consent: Unsubscribe from marketing communications at any time
• Right to Object: Object to certain types of data processing

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated Privacy Policy.